FAQ

Frequently Asked Questions (FAQ)
You WISH, WE STITCH – And we’re here to answer your questions!

Whether you’re shopping for the best JUTIs online, a handcrafted BATUA, or a custom-made T-shirt, we want your experience at CU STYLES to be smooth and satisfying. Here’s everything you need to know!

🛍️ Ordering & Products
Q: What kind of products does CU STYLES offer?
A: CU STYLES is your one-stop Premium Fashion Store! We offer a curated selection of:

Custom-made T-shirts (tailored to your style)

Handcrafted JUTIs (best JUTIs online!)

Designer BATUAs (traditional and trendy)

Stunning Ear Rings (for every occasion)

And more unique fashion finds!

Q: How do I place an order?
A: Just browse our website www.custyles.com, select your favorite products, add them to your cart, and proceed to checkout. It’s quick, safe, and easy!

Q: Do you offer customizations?
A: Yes! Our motto is “You WISH, WE STITCH.” We specialize in personalized T-shirts and can work on other custom orders too. Reach out to our team to discuss your design ideas!

🚚 Shipping & Delivery
Q: Do you deliver across India?
A: Absolutely! We ship PAN-India with reliable delivery partners to make sure your order reaches you safely.

Q: How long will it take to receive my order?
A: Typically, orders are processed and dispatched within 2–4 working days. Delivery timelines depend on your location but usually take 4–7 business days.

Q: Can I track my order?
A: Yes! Once your order is shipped, we’ll send you a tracking link via email or WhatsApp.

🔁 Returns & Replacements
Q: What’s your return or replacement policy?
A: If you’re not happy with your purchase, you can request a return or replacement within 48 hours of delivery.
Please ensure the item is unused, unwashed, and in original packaging with tags. For full details, visit our Return & Replacement Policy.

Q: How do I initiate a return?
A: Contact us via:

📧 Email: info@custyles.com

📱 WhatsApp / Phone: +91 62895 67667

We’ll guide you through the process and arrange pickup once approved.

Q: Are there any non-returnable products?
A: Yes. We don’t accept returns on:

Sale or discounted items

Products bought with coupons or offers

Personalized or custom-made items (like custom T-shirts)

💳 Payments & Refunds
Q: What payment methods do you accept?
A: We accept secure online payments via:

Credit/Debit Cards

UPI / Net Banking

Wallets (based on availability)

Q: Do you offer cash on delivery (COD)?
A: Currently, COD is not available. All payments must be made online at checkout for a faster, safer delivery experience.

Q: How are refunds processed?
A: If eligible, refunds are issued to your original payment method. Please note, we do not offer cash refunds.

🎨 Product Concerns
Q: The color of my product looks slightly different—why?
A: We try to display product colours as accurately as possible, but variations can occur due to screen settings. Slight differences are normal and not considered a defect.

Q: What if I receive a damaged or incorrect item?
A: We’re truly sorry! Please contact us immediately with photos of the issue. We’ll make it right—either by sending a replacement or offering a suitable resolution.

📞 Customer Support
Q: How can I contact CU STYLES?
A: We’re always happy to help!

📧 Email: info@custyles.com

📱 WhatsApp / Call: +91 62895 67667

🛍️ Website: www.custyles.com

Q: Can I get fashion advice or help with sizing?
A: Of course! Reach out and our fashion experts will guide you—whether you’re choosing the perfect JUTI, matching a BATUA to your outfit, or designing your custom-made T-shirt.

Still have questions?
We’re just a message away. 💬
At CU STYLES, we don’t just sell fashion—we stitch your wishes into reality.